PerkGlyph

Support & FAQ

Last updated: 2026-10-08

Getting started

  1. Open PerkGlyph from your Shopify admin Apps list and confirm your store is eligible to display benefits under its current plan. If the app asks you to choose a plan, select View plans to review the available options.
  2. Create a bullet group (or choose Create demo group). Edit any demo text and icons to match your products before showing them to shoppers.
  3. Set the group as the shop default, or use Assign to products in the group editor to give specific products an override.
  4. Open your theme in Shopify’s Theme Editor and select the product template used by the products you want to update.
  5. If the template does not already contain a PerkGlyph benefits block, choose Add block and add it. If a block is already present, edit that block to avoid duplicate benefits.
  6. Save the theme and check a product using that template in the theme preview. For a published theme, also open the product on your storefront to verify the benefits and their placement.

Frequently asked questions

The bullets don’t appear on my product page.

Confirm your store is eligible under its current plan, the product has an assigned group or a shop default is set, and that group has enabled bullets. Check that the PerkGlyph block is on the product’s template and that you saved the theme you are viewing.

Can different products show different bullets?

Yes. Open the group editor and click Assign to products. A product override is used first. If the product has no override, it uses the shop default. If neither is configured, no benefits appear. An override with no enabled bullets does not fall back to the default group.

Can I reorder or hide bullets?

Use the arrow buttons to change order and the Enabled toggle to hide a bullet without deleting it.

Does PerkGlyph slow down my store?

The storefront block renders on the server with local CSS and inline SVG icons. It adds no storefront JavaScript. Overall page performance also depends on your theme, page content, and other apps.

What happens if I cancel?

Plan changes follow Shopify’s billing rules. Benefit rendering requires an eligible plan and a successfully synchronized storefront entitlement flag. Updates can be delayed by webhook delivery or a temporary API failure; if your displayed benefits do not match your plan state, contact support.

What happens when I uninstall?

PerkGlyph processes uninstall and shop-redaction webhooks to remove local session records. Shopify manages app-owned groups and assignments. Technical logs expire according to the retention periods in our Privacy Policy; uninstall does not immediately erase every technical record. Contact support for deletion assistance.

Contact support

Need more help? Email us at perkglyph.support@gmail.com.